Washing Machine Faultfinding Guide
With such symptoms as leaking, flooding, unusual noises, blowing fuses, etc. it is best to carry out the following procedure. it is essential that the machine is NOT allowed to continue its programme until the fault has been located and rectified.
Firstly - Do Not Panic
Isolate the washine machine from the supply. That is, turn the machine off, switch off at the wall socket, and remove the plug from the socket.
Turn off the Hot and Cold taps that the fill hoses of the machine connect to. This is done because, even with the power turned off, if a valve is at fault, it may be jammed in the open position. The machine will still fill, as turning the power or the machine off will make no difference to this type of fault.
Water maching leaks
During this type of fault the machine should have already been disconnected from the socket. First of all - drain the machine and its outlet filter. When it is empty, plug it in and switch on. You should be able to open the door and remove the clothes.
Possible Cause: Door seal may have perished.
Action: Call a service engineer to replace it.
Possible Cause: One of the inlet hoses or the outlet hose may be loose or damaged.
Action: Tighten joints on hoses or replace.
Possible Cause: If the filter has been cleaned recently, it may have been refitted incorrectly.
Action: Check that filter fits correctly (consult your owner's manual).
No hot or cold-water intake when machine is switched on
In this section we deal with several of the most common reported faults: not taking powder, not filling at all, not filling in certain parts of the programme.
This may seem obvious to mention, but many an engineer has been called out to find the taps were in the OFF position. This normally brings the comment that the taps are "never turned off", and in this case it must have been some other devious member of the family or innocent plumber that has done the dirty deed!
Possible Cause: If there is no 'Power On' light, there may be a faulty electrical connection.
Action: Check that the plug is pushed into wall socket correctly. If it still does not work, unplug it and check the connections and the fuse.
Possible Cause: If the power light is on, suspect the programme set-up.
Action: Check programme setting has not been changed and it is not on 'Rinse hold'. Is the door shut?
Possible Cause: if the 'Power On' light is shining and the programme set-up is correct, the problem may be mechanical.
Action: If outlet hose is kinked, straighten it. Check water supply tap is on. Check inlet hose for blockage - Cleaning water inlet hose filters.
Machine takes long time to fill with water
If a washing machine takes a long time to fill, and you are sure that the mains water pressure has not fallen, it is possible that the filters in the inlet hoses are partially blocked.
Possible Cause: Low water pressure.
Action: Check water pressure at sink or basin. If the pressure is low, check with your water company. Do not use the washing machine until the pressure has been restored.
Possible Cause: Inlet filters may be blocked.
Action: Clear inlet filters. Their position may vary from model to model, but they are usually situated near where the water inlet hose joins the machine - either between the hose and the tap, or the hose and the machine.
Water will not pump away
Of all the faults reported, this must be one of the most common. Often this fault and the water leakage fault are of the same. The reason for this being that on many old machines there is no 'spin inhibit system'.If there is no such system that if for any reason the machine cannot empty, it will still try to spin. The consequence of this action, is that the encreased drum speed pressuries the inner tub, causing leaks from soap dispensers, air vent hoses and door seals.
If the machine will not empty, and you have drained and cleaned the outlet filter without finding a blockage, it may be that the outlet hose is clogged.
Possible Cause: The washing programme may be causing the problem.
Action: Check that the programme is not on 'Rinse hold' or still at the water-heating stage. Has a power cut interrupted the programme?
Possible Cause: The outlet hose has become kinked or may be blocked.
Action: Straighten hose. If still blocked, drain the machine and clear the outlet hose, see Clearing a blocked outlet hose
Machine vibrates excessively when spin-drying
During the normal washing and spin drying operations of front loading machines af all types, a great deal of vibration increases during the spin sequences, especially if the wash load is out of balance or severely under loaded. If the outer tub unit was fixed rigidly to the shell/outer casing of the machine, damage would be caused to both internal components and to the immediate location of the machine through excessive movement of the free-standing machine.
Possible Cause: The washing machine may not be standing on a firm, level surface.
Action: Check the top of the machine with a spirit level, and if it tilts, level it by laying off- cuts of carpet or a wad of newspaper on the floor under the machine. Test it again with the spirit level.
Possible Cause: The load may not be distributed evenly.
Action: If possible, stop machine, open it and redistribute load.
Possible Cause: The load may be too heavy for machine.
Action: Stop machine. Open and remove some items. Do not overload with towels or bath mats.
Machine stops during a washing cycle
If a machine stops during a washing cycle, you may have to drain it, but remember that the water and the washing inside it may be very hot. Do not open the door to remove the clothes until all of the previous steps from the emergency procedure have been carried out, and a few minutes have elapsed to allow the clothes in the machine to cool. In cases where the machine was on a very hot wash, wait about half an hour.
Possible Cause: If no 'Power On' light, suspect electrical fault.
Action: Unplug the machine and check the plug for loose connections. Check and replace the fuse if necessary.
Possible Cause: If the 'Power On' light shows, suspect faulty setting-up of the washing programme.
Action: Check programme setting has not been changed. Check programme is not on 'Rinse hold'. Check the machine door is shut.
Possible Cause: If the 'Power On' light shows and the programme set-up is correct, suspect a mechanical fault.
Action: Check that the water-supply tap is on. Check the outlet hose for possible kink. Check the outlet hose and filter for a blockage - see Draining a machine and its outlet filter and Clearing a blocked outlet filter and Clearing a blocked outlet hose.